Terms of Usage
Following terms of service govern your access and use of the realtyprinting.ca website (aka realtyprinting). By accessing or using this website you agree to be bound by these “Terms of Usage” and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this site. All such additional posted guidelines, restrictions, or rules are hereby incorporated by reference into these Terms of Use.
GENERAL
realtyprinting.ca reserves the right to make changes to this site and to these Terms of Usage at any time without prior notice. You should review these Terms of Usage each time you access this site. If you do not agree to the terms and conditions stated below, please do not use the website or place an order with realtyprinting. All orders are subject to acceptance by realtyprinting. We reserve the right to reject any order at any time without recourse. We also reserve the right to change the price at any time even after we receive the order. Full payment will be refunded.
You also agree that we may provide all legal communications and notices to you electronically by posting them on our website or, at our election, by sending an e-mail to the e-mail address you provided to us when you registered at our website. You may withdraw your consent to receive communications from us electronically by contacting customer care.
ACKNOWLEDGEMENT
Upon submitting the order, you have verified that the design, all spelling and content are correct and are satisfied with the printing layout. You understand that the job will print exactly as it appears and cannot be changed once the order is placed and that you assume all responsibility for typographical errors. By submitting your order to realtyprinting.ca, you agree to the Terms and Conditions set out below.
LEGAL
All the terms and conditions and/or any transactions occurring online at www.realtyprinting.ca or via info@realtyprinting.ca are subject to the laws of the Province of Ontario and the laws of Canada applicable therein. Realtyprinting.ca is not responsible for the delay and/or damages resulting from machinery breakdown, Acts of God, and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure, and embargo. The tools available on www.realtyprinting.ca to create document is the property of realtyprinting.ca and its affiliated companies. The Buyer’s order shall be deemed an acceptance of the Seller's terms. The Terms and conditions shall in all respects be governed by PROVINCE OF ONTARIO law.
ORDER APPROVAL
Customer is fully responsible for final proof and layout approval prior to the printing process. Realtyprinting.ca is NOT LIABLE for errors in a final product caused by any of the following reasons: Misspelling, Graphics, Bleeds, Grammar, Damage Fonts, Punctuation, Wrong cuts, Incorrect or Missing Folds, Finished Product Size.
COPYRIGHT
All material used/found in this Website or used in production of your order is subject to Copyright. All rights are reserved worldwide. It is strictly prohibited to redistribute, copy or republish any of the material and software contained on the realtyprinting.ca web site and/or its subsidiaries (referred to herein as realtyprinting) or the copyrighted property of parties from whom realtyprinting has licensed such property. The Customer (sometimes referred to for convenience as "you") may not place or reproduce any trademarks, service marks, or logos that are not owned by you or licensed to you onto materials and merchandise to be printed via the realtyprinting service. Words, names, and designs used to identify services or products are considered trademarks, service marks, and/or logos. The same policy is applicable for copyrights. You cannot use unlicensed copyrighted materials from photographers, artists, publishers, composers, writers, and other authors of original works. The copyright owner's exclusive rights prohibit the reproduction of any original work. realtyprinting policy also states that you cannot use explicit language or pornography on printed materials and merchandise.
CUSTOMER CONTENT
All information, data, text, photographs, graphics, messages or other materials supplied by the customer ("Content") are the sole responsibility of the customer. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content, you agree to not use the Service to send, upload, post or otherwise transmit any Content that contains (i) child pornography or anything indecent, obscene, lewd, lascivious, filthy or vile; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of Canada or the United States, or a threat of blackmail; (iii) any matter advocating or urging treason, insurrection, or forcible resistance to any law of Canada or the United States; (iv) any defamatory remarks directed at any other person or company; or (v) any content that infringes the intellectual property rights or other proprietary rights of realtyprinting or any third party. realtyprinting does not control the Content posted by Customers and does not guarantee the accuracy, integrity or quality of the Content. Under no circumstances will realtyprinting be liable to you in any way for any Content you may be exposed to that you may find offensive, indecent or objectionable. Products and services are provided for your personal use only. You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation. You agree that you are responsible for protecting your password and controlling access to your registered account. You agree that you will be responsible for all orders placed or other actions that are taken through your account.
You acknowledge that realtyprinting does not pre-screen Content, but that realtyprinting and its affiliates shall have the right (but not the obligation) in their sole discretion to remove any Content that violates the terms of service or may otherwise be objectionable. You further acknowledge and agree that realtyprinting may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of realtyprinting, its users and the public.
GOVERNING LAW
realtyprinting is based in Ontario. Any legal action or proceeding relating to or arising from your access to or use of this Site shall be instituted in Ontario. You agree to submit to the jurisdiction of Ontario courts and agree that venue in these courts is proper in any such legal action or proceeding.
LIMITATION OF LIABILITY
In no event shall realtyprinting or its licensors, suppliers, or vendors, their officers, directors, employees, or agents, be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data or profits, whether or not realtyprinting has been advised of possibility of the damage, arising out of or in connection with the use or performance of the site or of failure to provide services that you order from realtyprinting or its affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. In no event shall realtyprinting be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of the site or its content.
INDEMINITY
You agree that you shall indemnify and defend realtyprinting and all parties from whom realtyprinting has licensed portions of Content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these Terms of Use or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material you incorporated into Products.
CUSTOMER SUBMITTED ARTWORK OR GRAPHICS
All artwork or designs and images must be provided in CMYK format. realtyprinting is not responsible for any color shift that occurs in conversions from RGB to CMYK color modes. All artwork, designs and images must be provided in minimum of 300 DPI and CMYK color mode. realtyprinting is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork. Additional fees may apply for the files larger than 30MB.
COLOUR PROOFING AND MATCHING
realtyprinting is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density. While realtyprinting will try it's best to match the gradient density of each color, realtyprinting is not liable for the final appearance of a color. Application of UV Coating may affect or change the appearance of the printed colors. realtyprinting is not liable for the final color appearance of a UV product/s.
Because of differences in equipment, paper and inks and other conditions between color proofing and production pressroom operations, a reasonable variation in color between color proofs and the completed job is expected, unavoidable and shall constitute an acceptable delivery. realtyprinting will make every effort to produce a reasonable representation based on materials supplied by the customer; however, realtyprinting does not guarantee color matching. Unfortunately, from time to time there is a misrepresentation of color due to soft proofing because of calibration of one monitor to another.
ORDER CANCELLATION
Orders are eligible for cancellation with 4 hours of placing order, by emailing info@realtyprinting.ca and prior to the commencement of production. A credit voucher will be issued with a value equal to the cancelled job(s). The voucher will expire six months after initial activation. If job is cancelled charges for any labor hours (proof, graphics design, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your voucher. Minimum cancellation charge is $50 plus any credit card charges. Once the order has been placed successfully, no refunds are issued for work created including logo or graphic design.
RETURNS AND REFUNDS
Since each order is unique to customer and has no re-sale value, all Sales are final. If we verify that we made an error, we will re-print the order. Due to the nature of the product, no returns can be made once the order is processed and/or shipped. Any claims for defects, damages, or shortages must be made in writing within two (2) business days after receipt of the merchandise. We will replace only those orders that were processed incorrectly. The replacement of the order will take place only after the receipt of returned merchandise. We will not replace the order if it is determined by us that the order was misused or mishandle by the buyer or part of the order was used by the buyer and part of the order is being returned. Printed material which needs to be refunded must be shipped back to realtyprinting.ca at customer’s expense. Our quality control department will inspect and verify the complaint. Realtyprinting quality checks all outgoing orders prior to shipping to avoid any potential returns.
ORDER SHIPPING AND DELIVERY
Please note that all turnaround times are estimates. While realtyprinting will use reasonable efforts to prevent delay of delivery schedules, in no case shall realtyprinting be liable for any consequential or damages resulting from any delay in shipment or delivery. Orders are FOB (Freight On Board) the realtyprinting plant, and therefore the customer shall have recourse only to the selected courier for any shipping issues. realtyprinting shall not be liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances. Unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not be the grounds for order cancellation. Shipping rates for high quantity products depend on the customers access to a shipping dock and forklift, otherwise additional charges may apply.
CUSTOMER SUPPLIED INCORRECT ADDRESS
When a package is returned to realtyprinting due to an error made by the customer in submitting the proper shipping address, realtyprinting will reship the package with corrected address and charge an additional shipping fee for the shipment.
CREDIT CARD CHARGES
If the Buyer's credit card is declined, realtyprinting.ca will not process the Buyer’s order. If the order is shipped and should the Buyer's account become delinquent, Buyer agrees to pay a monthly finance charge of 2% (annual percentage rate of 24%) on the unpaid balance. If an account goes beyond the payment term's due date, unless specific arrangements are made, future purchases will require advance payment. If realtyprinting must commence legal action to enforce any terms of this agreement, the Buyer agrees to pay reasonable legal fees and costs. realtyprinting reserves the right to refuse service without disclosing a reason.
LINKS TO THIRD PARTY SITES
The links throughout this site may let you leave realtyprinting’s site. The linked sites are not under the control of realtyprinting and realtyprinting is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. realtyprinting is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by realtyprinting of the site.
WARRANTY
realtyprinting neither makes any explicit warranty nor imply or accepts any responsibility other than possible replacement of the products that Buyer is buying. realtyprinting may but does not guarantee the replacement of the defective product or credit the amount of the purchase price.
INDEMNIFICATION
The customer affirms ownership or publication rights to all artwork, photos and other materials submitted for printing and agrees to indemnify and hold harmless realtyprinting from any and all loss, cost, expense and damages on account of any and all manner of claims, demands, actions and proceeding that may be instituted against realtyprinting on grounds that printing violates any copyright or any proprietary right of any person, or that it contains any matter that is libelous or scandalous, or invades any persons right to privacy or other personal right, except to the extent that realtyprinting contributed to the matter. The customer agrees to, at the customer's own expense, promptly defend and continue the defense of any such claim, demand, action or proceeding, that may be brought against realtyprinting provided that realtyprinting shall promptly notify the customer with respect thereto.
PAYMENT INFORMATION
realtyprinting does not record, keep, or hold any credit card information on our servers.
